How to book
Book Direct via our Online Booking Page website or direct email to lumeahretreat@gmail.com or call +61 467 403 426 or Facebook/IG@lumeahretreat

How is the process of direct booking?
• Enter date travel, total guests and click Book Now
• Enter your details and click confirm booking at the bottom of the page
• Submit your Payment then click continue and your booking DONE and immediately confirmed. (Please note, we will only process payment 7 days before your arrival)

Payment
Payment can be made by Paypal, or Credit Card Visa / MasterCard

Is my credit card details secure?
At no time do we record your credit card information on our site. When you make a booking on website, your payment details are processed securely by Stripe which has the highest possible level of SSL security. We keep a secure record of your booking details until your payment settled. After this, your payment details are not stored.

Prepayment / Full Payment

• 7 Days prior to arrival, full payment required.
• Payment via Visa/Master card will be scheduled 7 days prior to arrival
• Once full payment of your booking has been made, confirmation of your payment and more information about your stay will be sent to you via email or via preferred communication you choose at the time of your booking.

Cancelation

• Flexible Cancelation and changes dates based on availability.
• Full refund if the book¬ing is can¬celled at least 7 days pri¬or to sched¬uled arrival.
• If the book¬ing is can¬celled less than 7 days pri¬or to arrival, the book¬ing deposit will be held as cred¬it to be used with¬in 12 months.

No-Show or Terminations
If you do not show up for your booking or terminate your booking early after you have checked in you will be charged a 100%.

Security Deposits (Refundable)
Security deposit of AUD$200 is required and refundable. The security deposit will normally be refunded at the end of the rental period if there is no valued damage to the Property or its surrounds or contents caused during the Rental Period or If the property is left in an untidy fashion, extra cleaning fees will apply.

Please treat the Property rented accordingly and leave the Property and all its contents in good order and in an acceptably clean condition.

Check-in & Check-out

Standard check-in is at 2:00 pm and check-out time at 10:00 am.

Travel Insurance
We strongly recommend that at the time of booking you purchase your preferred travel insurance to cover items including but not limited to: loss of booking amount through cancellation, loss or damage to personal baggage, loss of money, and any medical expenses.